This page is for you if you are on a Mac computer and have run into this error:

An Application Support folder may have been created for VSee. Follow the below instructions to delete it and resolve this error.

• If your hard drive icon is visible
• If your hard drive icon is not visible

If your hard drive icon is visible

1. Click on your hard drive icon.

2. Open your Library folder, then the Application Support folder, and find the VSee folder.

4. Drag the VSee folder into your Trash.

5. Go back to your dashboard, and click Join to Session again. (If you are a guest of this session, go back to your waiting room page and click Enter Waiting Room again.)

If your hard drive icon is not visible

1. Open a new Finder window. (The Finder icon should be on your Dock, all the way to the left.)

2. Once the Finder window is open, press these three keys on your keyboard: Command + Shift + G

3. A field should appear asking you which folder you would like to go to. Copy and paste this into the field: ~/Library/Application Support/

4. You should see a VSee folder in the new window. Drag it into your Trash.

5. Go back to your dashboard, and click Join to Session again. (If you are a guest of this session, go back to your waiting room page and click Enter Waiting Room again.)

This article was last reviewed by our Support team on October 17, 2014.