Display name appearing as "Secure User"

Support Center > Tips and Settings

Published 07/04/2021 at 10:51pm UTC

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If you are a host that has recently updated Zoom, and see your name appear as "Secure User" and then a random, 8 character alphanumeric:

Secure User name


Then you may be affected by an issue that started in Zoom 5.7.0. We are working with Zoom on this, but in the mean time, please install a slightly older version of Zoom:

- Mac: https://zoom.us/client/ 

- Windows: https://zoom.us/client/